What Your Neighbors Are Saying

We appreciate customer feedback as it not only is helpful to others but we’re reminded what matters most to our clients.

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Recent Customer Feedback

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Bryan was fantastic today. I was a first time customer. Guest bath tub drain was slow, water would start to fill tub during shower. Work had been done by another plumbing company in past year, but tub drain lever still wasn’t working properly. Bryan adjusted it, water drained much better and explained everything so well. Friendly, neat, courteous . Highly recommend this company!

Carol F Tub drain issue July 21, 2022

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The most professional company I’ve had the pleasure of working for, The team at Absolute is dedicated to nothing less Perfection in all areas of their work. Absolute goes far beyond the extra mile to ensure that the Customers are satisfied with the work being done in their Homes. I myself am no longer employed with Absolute but what I can say is that, in my four years of being in the Trades, I have never been with a company that I can confidently hold in the Highest Respected Manner, Absolute Precision IS that Company. I strongly recommend Absolute’s Services to any and all Future/Current Customers in Massachusetts, as you can guarantee they WILL get the job done to The Highest Standard. Absolute Precision is a Phenomenal Company who truly lives up to their name.

Perry Triantos Hampton, NH Phenomenal Workmanship March 8, 2022

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Dear Sirs,
After a major catastrophe with another plumbing company, I thankfully got a hold of a real pro, Ken of Absolute Precision Plumbing Heating and Cooling, Inc. On time, and knowledgeable he created a “Work of Art” with all the copper piping when I converted my house from oil heat to gas. I highly recommend him. First-class and definitely a 5-star company. Thank you again Ken for your expertise. From Johanna and Alex Mahan from Hamilton Mass.:)

Alexander Mahan Hamilton, Ma Oil to Gas conversion October 4, 2021

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Thank you to Ken and his team at Absolute Precision for splitting my single HVAC and adding an additional gas furnace and AC unit for my 2-family home. Ken was extraordinarily patient and accommodating with all the unforeseen delays, such as necessary gas company upgrades, and very professional regarding COVID precautions. I’ve hired Absolute precision for other jobs in the past and will continue to hire them in the future. I only wish he brought his company mascot Ollie on site!

Melissa C Melrose, MA New gas furnace and AC installation March 9, 2021

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Bryan came out today to fix a leaking pipe in our kitchen that was only accessible through a tiny 9 inch wide corner cabinet. We were prepared for him to remove appliances, cut through walls, but he was somehow able to squeeze into the tiny space and fix it! We were able to get our appointment quickly, the price was very reasonable, and Bryan followed all covid protocols. We’ve used Absolute Precision in the past for a new heating system and they are still the only plumber we’ll call!

Deb P Melrose MA leaking pipe repaired January 8, 2021

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We are very happy with the level of service we received. Professional, polite and reliable. We would definitely recommend Absolute Precision Plumbing Heating & Cooling.

Matt Collins Heating System November 23, 2020

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We avoided having this job done due to the expense but finally decided to go for it. Our water pressure had dwindled to drips because we are at the top of a hill and required not only a new water main line but new meter and relocation of the water main.

Ken from absolute Precision Plumbing came out and gave some sound advice that saved money. He installed a water pressure booster on a platform in our basement that works great. He was neat and clean and accurate AND showed up early to complete the job. The quality of his work is impeccable.

Maryellen Conway Winchester, MA 01890 Water pressure pump November 23, 2020

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Excellent job. Very polite service tech(Fabio). Price was less than the estimate given during service call.

Michael Goodwin North Reading Alpine gas furnace November 23, 2020

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Our air conditioning system recently stopped working during the hottest stretch of the summer and we immediately contacted Absolute Precision Plumbing Heating & Cooling. The folks from Absolute Precision Plumbing Heating & Cooling have been nothing short of AMAZING! This was our first experience with Absolute Precision Plumbing Heating & Cooling and we couldn’t be happier. Ken quickly scheduled us a service appointment and then took the time to email me the day before the appointment to confirm a service technician was scheduled to be dispatched the following morning. The next day, Fabio called 30 mins before the appointment time just to confirm he was on the way. Fabio showed up on time, introduced himself, and went straight to work troubleshooting the AC issue. After performing comprehensive visual and mechanical testing, Fabio diagnosed the issue and took the time to explain exactly was what wrong with the system, what needed to be done to repair the system, and recommended maintenance to ensure the system continues to operate at peak performance. Fabio made the necessary repairs and now and the system is running perfectly with nice cold air venting across the entire house. Fabio was courteous, polite, extremely professional, highly knowledgeable, and incredibly detail oriented. Can’t say enough good things about Fabio and our entire experience with Absolute Precision Plumbing Heating & Cooling. Thank you for your Best In Class service and customer support! Genuinely appreciated! We will definitely be using Absolute Precision Plumbing Heating & Cooling in the future and will certainly be recommending them to family and friends.

Rich A. Reading, MA Air Conditioning Service August 1, 2020

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Fabio was at my house this morning, he was there exactly when expected, explained everything to me, took the time to be clean and efficient. The job was done thoroughly and all was fixed.

Jill Middleton, MA Leaky Toilet September 24, 2019

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Fabio was here today doing work. I just wanted to say how good he was. He was very thorough.  He explained what he was doing and he explained it well. I could tell he was doing really good work. So i just wanted to send him a compliment. i’m very pleased with everything he’s done.

Thank you.

Sheila B. Melrose, MA leaking tub drain March 8, 2019

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Ken and his team made the process of replacing a 25 year old oil fired boiler and hot water tank relatively painless. Ken was accessible and responsive from day one. He answered all our questions and concerns, provided a timely and reasonable quote, installed the equipment in the time-frame promised, and responded immediately with a follow up visit to check the irregular firing of the new boiler. We’ve been warm and comfortable ever since! His recommendations for other related services were very helpful as well.

Heidi Fox Topsfield, MA Installation of Replacement Oil Fired Furnace and Hot Water Heater December 10, 2018

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My parents hot water heater died on them this morning. They were having a tough time getting someone out there to replace it, so I did a quick google search which brought me to Absolute Precision. They had great reviews for dealing w/ very similar emergency water heater replacements.

They had someone out to my folks place in under 1hr and the new water heater was installed less than 2hrs later. Excellent service – thank you!

Adam Jacobs Melrose, MA Water heater replacement February 8, 2018

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I have been using Absolute Precision for various plumbing needs for over 10 years now — and recently went through a period where I had a lot of needs! It started as what was supposed to be a simple installation of a new range and dishwasher.

After the range was installed, I kept smelling gas. The Absolute Precision team came back to my house multiple times to check their work, and after ruling out all the different possibilities they determined that it was the (brand new and pricey) range itself. Knowing that I had everything so thoroughly checked out by real professionals gave me the ability to go back to the appliance company and demand a replacement range.

While that was all going on, I then had a problem with my furnace. Once again, Absolute Precision came to the rescue and figured out that the part I needed was still covered by the original warranty — and would also save me from having to get a whole new furnace. Everyone I worked with was totally responsive, helpful, knowledgeable and friendly.

They were even great with my always-in-the-way dog! I would totally recommend them to anyone looking for quality work done by good people.

Madeleine T. Winchester, MA appliance installation, furnace repair and maintenance May 10, 2017

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Ken was recommended by a friend for my new boiler and water heater. He was the only company to give me a complete and accurate estimate. The service he provides is the best. He comes when he says he will. His prices were very competitive. I’m so glad he did my conversion. He recently serviced my boiler and it runs perfectly now. I highly recommend that you contact Ken for any plumbing and heating need.

Barbara W Lynnfield MA Gas boiler and water heater March 21, 2017

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Having a water heater go and having Absolute come out to fix it within hours made me definitely call them for our boiler replacement estimate. The estimate was the best and I was leaning towards them because of my previous experience anyway. The work was top notch , organized and exactly what the quote stated. We were beyond pleased with the honesty and workmanship. No hesitation to recommend Absolute. Call and see for yourself. Matt in Reading

Matthew Duffy Reading , Ma. Boiler and water heater March 7, 2017

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Winter weekends the worst time to have your heating units fail!!!
Ken and his team came highly recommended and they delivered. Both issues corrected with superb response and excellent service.
Absolute Precision Plumbing has a customer for as long as we live in Melrose!!

MB Melrose, MA Heating Repairs February 14, 2017

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Ken and his team were fantastic when our water heater recently broke down and started leaking water. They came within hours of calling and they had us back up and running in less than 2 days (it would have been one day but for a Nor’easter that hit right after the water heater failed). I’ve used Ken and his service for over 10 years and they have always been exceptional, responsive, and extremely fair in their pricing.

K. J. Winchester, MA Water Heater replacement February 13, 2017

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Ken was recommended to me by another tradesman as the best plumber he ever worked with.  That sounded like the right guy to call for some work on our new home.  Ken and his team definitely didn’t disappoint.  First of all, Ken showed up every time when he said he would.  He spent a couple hours going over the work we were considering, making recommendations, and giving some pro tips along the way.  He worked with us to stay pretty close to our budget for all we needed to get done: installation of a kitchen sink, faucet, disposal, dishwasher, shower valve, main shutoff, laundry sink, washing machine drain, and gas dryer.  As he and his team got started, I was a little concerned when our old countertop got cracked when we pulled the kitchen sink out after a test fit.  But after that minor issue, everything went great.  Ken clearly takes pride in his work, even to the point of squaring up the gas lines that very few people will every see.  I was impressed that with all the putty, PVC cement, cutting oil, pipe dope, etc. the only the sign that someone had been working was a little oil on the window shade above the dryer.  And to top it all off, Ken event lent me his tile cutter so that I could re-tile our shower.  Thanks, Ken, for being passionate about your work and reputation and for helping some new homeowners get ready for their next child!

John B. Malden MA New Kitchen Sink, Shower Valve, Laundry Sink, and Gas Dryer Install February 6, 2017

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Ken Roberts is the best. Stayed true to his estimate, on time each and every day, neat and clean. Provided quality craftsmanship at a great price for my home in Lynnfield. We love our new system and we\’re so happy, we\’ve decided to let Absolute Precision do the work on our new construction in the spring. Thanks Ken!

Paul D. Lynnfield Oil to Gas Conversion in Lynnfield January 16, 2017

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Great service in returning off-hours call and coming out. Diagnosed the problem within 10 minutes. It turned out not to be a heating system issue but Dane and Ken are very knowledgeable and steered us in the right direct to address our problem. Honest and most helpful. Highly recommended.

Jimmy Lynnfield MA Heating system January 10, 2017

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Short review – Ken and Absolute Precision did an outstanding job switching us over from oil to natural gas, and I’d highly recommend them to anyone considering having this done. He worked with us the whole way through dealing with National Grid, Mass Save for the HEAT loan, and installing the right equipment. As you can see from all his 5-star reviews, Ken and Absolute Precision are the best in the business.

Longish review – When my wife and I decided to buy our house in Woburn, we had no idea the difficulty that we would face in having the oil-to-gas conversion done (dealing with National Grid and the City of Woburn itself). First, we needed to have a plumber come to our home and provide an estimate that would then be submitted to National Grid (to have them install the gas line), but with a deadline of only a few days. Among the estimates that we received, Absolute Precision wasn’t the best or worst price, but I chose them to do the work because I could tell right away that Ken was a friendly and honest person. He worked with us the whole way as we waited for National Grid to install the gas line (a multi-month long headache fit for a different discussion than this review) and helped us to secure the HEAT loan from Mass Save. Once the gas line was installed, it took Ken about 2 weeks to have all the gas equipment installed, inspected, and switched on. When he was done, the only sign that he had been there was the installation of the beautiful new gas equipment and removal of the ancient oil equipment (no garbage or dirt of any kind left behind). Ken also recommended a chimney sweep that was able to come to my home within two days of me calling him and did a great job at a great price (unlike other chimney sweeps who were more expensive and had weeks-long waiting lists). I’m sure that if/when I need other plumbing work done, I will call Ken and Absolute Precision first.

Brian Grabiner Woburn, MA Oil to gas conversion January 4, 2017

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Ken work based on my schedule with only a days notice. Humidifier on my heater was leaking water. Quick analysis and repair, straight forward price. A guy you can trust.

Ken B Middleton, MA Heater Repair December 21, 2016

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Our 27 year old furnace broke down on a cold December Monday, so we called Absolute Precision. It was discovered to be beyond reasonable repair, and we were worried it would take days to replace. To our delight, Ken was able to order a new furnace, create space in his busy schedule, and have it installed and fully operational in less than 24 hours! I can’t say enough about the great service and high-quality workmanship we get from Absolute Precision.

Andy Gallop Winchester, MA Furnace December 13, 2016

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Absolute Precision PH&C has been a critically important part of any construction project I’ve managed, whether it be for my own projects or for those I’ve managed on behalf of the property owner. My working relationship with the company spans more then 20+ years. Their contribution to the successful outcome of all my construction projects has been invaluable. It would be difficult to imagine them not being a part of the construction process. Their level of professionalism drives the superior results for my projects and I highly recommend Absolute PH&C to any property owner or contractor.

Anthony P., Const. Mgr & Consultant Boston Suburbs & Cape Cod New House Construction & Remodeling November 22, 2016

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I highly recommend Absolute Precision Plumbing & Heating. We recently had our heating system, central air and hot water tank all replaced. Ken was knowledgeable and able to answer all of my questions. He was patient when I had last minute questions and concerns. Ken would check in with a phone call or message each day to keep me updated on the progression of the work and finished all the work in the time that was discussed. Give him a call and I believe that you will not be disappointed.

Julie L Wakefield, MA New heating system November 15, 2016

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Excellent, timely service. Have had a couple issues with heating system this fall and Ken and his team have been great–additionally I was impressed that he consulted an electrician to assess our situation rather than just moving forward with an expensive repair.

Christopher Stager Wakefield Heating system repair November 15, 2016

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My experience with Absolute Precision has been great. We have used them multiple times, most recently to install a faucet. Both Ken and Mark were friendly, knowledgeable, and prompt. They performed excellent work and were very fairly priced. I highly recommend them and will definitely be using them again for any plumbing needs.

Amy Murphy Wakefield Faucet install November 8, 2016

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There is nothing better for a customer in need then to have a company like Absolute Precision respond in a timely manner and complete the job with quality. I highly recommend Ken and Mark for your plumbing needs. They walked us thru the warranty and install timeline every step of the way. (water heater) With appreciation.

Brian Walsh Woburn, MA Water Heater November 7, 2016

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Super service. Very efficient!!! ! Meticulously clean MUCH. Better price than others in the field. ( like $2000 less for a larger heat/air conditioning unit). It is more efficient than I actually expected

I Give them a 5plus rating

Sandi Austin Middleton, MA Mtsubishi Hyper-Heat H2i November 3, 2016

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I was so very pleased with the work performed by Absolute Precision at my house in Middleton. The person who performed this work was courteous and professional. Not to mention both my AC and toilet are running perfectly now. Thank you and I will not hesitate to utilize this company in the future.

David W. Middleton, MA AC and toilet repair November 3, 2016

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I’ve used Absolute a few times in the last few years. They have installed a new high efficiency boiler and furnace for me. They have also done some general plumbing. Each time they have been excellent. They do it just like I want it; it looks good and works well when they are done, and they clean up after themselves. I would recommend them to anyone looking for plumbing work. I will definitely continue using them again in the future!

Steve M. Peabody, MA Boiler & Furnace Install w/ General Plumbing October 4, 2016

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My experience with Absolute Precision Plumbing and Heating and Kenneth Roberts.
I found Ken to be very easy and accommodating to work with.
He carries out every responsibility well and in a timely manner.
When He quoted me the price of the new heating system job it was the price of the job.
Once the job was completed he cleaned up as he said he would.
It was a pleasure working with you.

Michael Barker North Reading New Heating System October 4, 2016

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The plumber from Absolute Precision Plumbing was terrific.  He was professional, friendly, knowledgeable–he really went beyond the call of duty to do the repair.

He spent extra time to try and repair the hot water pressure in my house at no extra charge, which I greatly appreciated.

He also gave us some great advice on future work to our heating system that Absolute can provide, which I will definitely take advantage of.

All in all, this was a great experience.  As an aside, I appreciated how fast and professional Ken was in returning my call, and scheduling the work.  It’s amazing that more small businesses do not attend to details like this, but Absolute does so very well.  Thanks again for the great work.

Gregg G. Andover, MA Leaky pipe repair May 23, 2016

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I moved to Absolute Precision last year after I got tired waiting for quotes to replace our old boiler from my prior plumbing company in Wakefield.

I wish I had made the change to Absolute Precision sooner. Ken and his team did an excellent job – everything was installed as expected and has worked flawlessly ever since. Not only that, they came by in the early winter to check on the system and flush it at no cost.

This week I needed some separate work done on a gas line in the basement and they responded immediately and did an excellent job cleaning up (someone else’s) mess.

The particular strengths of this company from my perspective are the following:
– expertise, knowledge and quality of work is very high indeed. They clearly take pride in their work.
– Ken and his team are responsive, dependable and know how to keep the customer updated. I can text them and they’ll get back to me in a timely manner. None of this hanging around waiting wondering what is going on.
– Integrity. I feel like I can really trust this company to do the right thing (i.e. I am sure they would not try to sell me a product or service I don’t need).

John L. Wakefield, MA Boiler Replacement May 4, 2016

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Ken did a great job on my new heating system.  I have not had a single issue since it went in 2 years ago.  Subsequently, they have done several projects for me around the house including a new kitchen with a farmhouse sink and custom bathroom sink.  Ken gets right back to you, which is really helpful when you had emergency issues.  Whether planned installs or emergency, they are responsive and do a great job

Dolores G. Andover, MA New Heating System May 4, 2016

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I discovered my hot water tank was leaking on 2/16/15 and called Absolute Precision.
I spoke to Ken and he had a new tank delivered the next day and it was expertly
installed on 2/17/15 and we were very happy with the immediate response and the efficient installation.

Kathleen P. Andover, MA Hot Water Heater May 4, 2016

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Absolute Precision Plumbing rates 5 stars from us for service and workmanship!  We have used them for the past 8 years for the usual plumbing needs and they have always come promptly and done an excellent job. Randy has been the plumber we’ve worked with most often – he always does a great job.  This year we needed to replace our 33 year old furnace, and Ken and Dane, assisted by electrician Nick, came when they said they would, had the new furnace up and running with no inconvenience to us even though the outside temps were frigid, answered all our questions, and left the basement area around the furnace cleaner than when they started!  The new furnace installation looks like a work of art and each pipe is labeled for future reference.  We highly recommend this company for all your plumbing needs!

Sue S. North Andover, MA Furnace installation May 4, 2016

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Highly recommended!  I have had consistently exceptional service from Absolute Precision.  They respond quickly and are willing to make every effort to accommodate inconvenient schedules.  Everyone who has come to my home arrived on time (or early) and was friendly, knowledgeable, skilled, efficient, and patient (I often have lots of questions).  No mess left behind, and all the repairs and replacements have held up well over time.  I am a happy and loyal customer!

Nick W. Danvers, MA AC Repairs May 4, 2016

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Was not real pleased to wake up the other morning, step into the shower and realize I had no hot water. I called Ken very early in the am and left a message. Within 45 seconds I was speaking with Ken. Within 24 hours I had hot water again. The technician was right on time, did the work in precisely the amount of time I was told it would take, and also walked me through everything he had done and was extremely articulate ( I am terrible at any tech stuff) with the future maintenance, etc. Service, at least to me, was something out of the 20th Century when you got a human being on the phone and not 4-5 minutes of options to find out who to speak with. Tremendous to know there is someone out there to assist you in a moment of need and is quite responsive and does not take advantage ($) of the moment. I plan on having them come out to look at my Central AC which needs to be replaced. Highly recommend this company for any issues you may have for which they can assist you! Lastly, I was totally comfortable writing the check…both for the amount and the service rendered!

• Dana H. Wilmington, MA Water Heater September 24, 2015

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I’ve used Absolute Precision twice. The first time to install a boiler and water heater and the second to install a furnace with air conditioning. I had a great experience both times. Ken answered all of the questions I had and let me know what the plan was when he arrived. Their work is professional, and they clean up afterwards. I wish more companies were like them. I would not hesitate to hire them again.

Steve M. Peabody, MA Heating and AC September 24, 2015

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Had a water issue three days after moving into my new home. Call these guys based in the reviews and they were great! They sent someone out within an hour of my call. They were very friendly and professional. I have a small baby and they did there best to be mindful of any noise. They looked into all possibilities for the cause of the issue and although we could not definitively determine the source to due to layout of my home we were able to narrow it down and come up with a plan to narrow the possibilities further. We have had no further issue since their visit. I will definitely use them again if needed in the future.

• Jolene F. Salem, MA Emergency service September 24, 2015

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Excellent service from Absolute Precision.  My AC stopped working and I called them, they came out that day and had it fixed.  Followed up to make sure everything was working properly after that.  They were  professional, personable, and very helpful.  Will absolutely use them in the future.

• Stephanie P. Middleton, MA AC service/repairs September 24, 2015

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Ken from precision was extremely responsive to a central AC issue I was having, called me back quickly after hours on a Friday.  Diagnosed and fixed the problem quickly and less expensive than other quotes I had received.  AC is running smooth and cold.

Highly Recommended

Evan S. Saugus, MA AC service/repairs September 24, 2015

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In our kitchen renewal he did our plumbing for the kitchen.  He did our gas line for the new stove, he did the water for the dishwasher, refrigerator and all the filtration systems.  He also installed the toe kick heater, as well as the garbage disposal.  He explained everything before, during and after his job for us, and he answered all our questions.  He is a wonderful man and an efficient plumber.  He did a wonderful job for us and his price was very good.
I would definitely hire him again.

• AnnMarie R. North Andover, MA plumbing September 24, 2015

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Our AC condenser was damaged by snow and ice last winter. Ken came promptly to give us an estimate, and he stood by that price. Service was prompt, and the unit has worked well ever since. The guys who did the work on a hot summer day even refused a tip! I plan on using Absolute for service and maintenance going forward.

T.J. Andover, MA AC service/repairs September 24, 2015


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